STRATEGIC EXECUTION MANAGER

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WHO WE ARE

TrueMoney is the leading fintech company in Southeast Asia and a financial services arm of CP Group, one of the world’s leading conglomerates, and is operated by Ascend Money, a partner with Ant Financial the world’s largest fintech company. TrueMoney is committed to achieving financial inclusion in the region through the mission of enabling both unbanked and digital consumers to access innovative financial services, leading to better lives. Serving over 30 million consumers across 6 countries – from Thailand, Cambodia, Myanmar, Indonesia, Vietnam to the Philippines, TrueMoney’s unique network of 60,000+ agents and mobile wallet platform processed over 7 billion USD in transaction value in 2018. With robust tech talents, TrueMoney Vietnam has been established to become a regional tech hub that partners with reputable companies and financial institutions to develop innovative mobile wallet services which empower financial inclusion for businesses and consumers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To serve as the critical execution bridge between strategy and implementation across all lending business operations, filling capability gaps within existing local teams.

This role focuses on translating directives into actionable results while establishing robust operational frameworks that drive lending performance and quality.

  • Strategic Execution & Implementation:
    • Execute strategic initiatives across the entire lending value chain, ensuring seamless translation from concept to operational reality
    • Fill functional gaps by providing expertise and capabilities missing in current local teams across credit, sales, collections, and operations
    • Drive completion of high-priority lending business tasks and projects without delays or internal alignment bottlenecks
    • Serve as the direct execution arm for management directives requiring immediate implementation
  • Lending Business Quality Leadership:
    • Develop and implement comprehensive quality assurance frameworks for all lending operations including origination, underwriting, disbursement, and collections
    • Establish performance evaluation systems that provide real-time insights into lending business effectiveness
    • Design and execute quality control processes that ensure consistency across the entire lending customer journey
    • Create accountability mechanisms that drive performance improvements across credit risk, sales, and operational functions
  • Lending Business Excellence:
    • Ensure consistent lending service delivery that meets portfolio quality, customer satisfaction, and profitability targets
    • Implement continuous improvement methodologies that enhance lending efficiency, risk management, and customer experience
    • Maintain regulatory compliance while driving lending business performance across all operational areas
    • Build scalable lending systems and processes that support long-term business growth and market expansion
  • Performance Management & Analysis:
    • Conduct systematic analysis of lending business metrics including portfolio quality, sales performance, collection effectiveness, and operational efficiency
    • Provide regular performance assessments to senior management with clear recommendations for lending business improvements
    • Identify operational inefficiencies across the lending process and implement corrective measures without requiring extensive approvals
    • Monitor compliance with lending regulations, risk management standards, and internal quality benchmarks
  • Cross-Functional Collaboration & Problem-Solving:
    • Work directly with credit, sales, collections, operations, and product teams to resolve lending business issues
    • Coordinate resources and efforts across all lending functions to ensure unified execution of business initiatives
    • Lead process improvement projects based on lending performance data and customer feedback
    • Mentor and develop local team capabilities across all lending functions to achieve sustainable performance improvements

JOB REQUIREMENTS

  • At least 7 years experiences in related role or position
  • Strong background and experience in financial, banking, fintech, e-commerce
  • Solid experience in data analysis and implimentation
  • Good communication in English
  • Logical thinking, problem solving
  • Experiences in using various tools to manage report, making slides, powerpoint, project tracking
  • Working location: Hà Nội

BENEFITS

Compensation:

  • Salary increments, performance bonus based on OKRs mid-year and year-end review.
  • 12 days of leave with full salary.
  • Meal, gasoline, and mobile phone allowance and personal health insurance package allowance
  • Holidays bonus, healthcare package
  • Learning and Development programs
  • And other benefits according to the Company’s compensation system.

Other information:

  • Office hours: Monday- Friday, from 8:30am-5:45pm
  • Friendly, high-performance, dynamic and modern working environment in a leading Fintech company in Southeast Asia.
  • Working with the modern equipment needed to improve work efficiency.
  • Cooperating and working with many domestic and multinational partners.

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